Customer Policy

COVID-19 Update: Please note there are USPS shipping delays that are out of the control of The Bow Hub.

Our turn around time (the time it takes to process your order)

The Bow Hub  will send your order out as soon as possible, but please allow up to 1-3 business days  from the time your order is placed until your order is shipped (when it leaves The Bow Hub). That does not include the actual shipping time. PLEASE NOTE: If you have purchased during a busy sale or holiday season, please allow 1-3 extra days.

Payment Methods

The Bow Hub currently accepts all major credit cards and PayPal 

Sales Tax

No Sales tax will be charged on orders outside of the state of Virginia . All orders within the state of Virginia  will be charged the appropriate sales tax on merchandise.

Shipping

Please note due to COVID ,there are delays with how long it takes a shipment to arrive. This is completely out of our hands and we have no control over it. Please be patient and check your tracking information for updates.

Orders that are $0 – $24.99 have a flat rate shipping & handling fee (USPS First Class Mail) of $4.50. All order that are $25.99-49.98 have a flat rate shipping and handling fee (USPS First Class Mail) of $5.00.
If you spend $49.99 or more, your shipping and handling is FREE!!

For all International Orders:

Currently we do not ship internationally. Should you want an order shipped internationally, please contact us first.

Return Policy

The Bow Hub  accepts returns and exchanges (in its original packaging) up to 7 days from when the items were received on items listed on the website.

The Bow Hub will NOT accept returns or exchanges on any items after this time period.

The Bow Hub does NOT accept returns on special custom order items or sale items .

Contact us for returns